What to Expect When Calling a Drug Detox Center
When It’s Time to Contact a Drug Detox Center
If you have been struggling with stopping or reducing substance abuse, you probably need help from a rehab facility. Attempting to prevent drug and alcohol use cold turkey on your own is quite challenging, and if you have already tried it and failed, a drug detox center can help you go through the detox process successfully.
Calling a rehab facility for the first time can cause nervousness, and you may keep putting it off out of fear. However, if you have already thought about reaching out for help for your substance abuse issues, it is time to call a treatment center. Knowing what to expect when you call a detox center and drug rehab can help ease fears and give you the confidence to contact the detox treatment facility.
Who Answers the Phone At a Drug Detox Center?
When you call a recovery center, you will talk to an admission or intake specialist. It is common for a receptionist to answer incoming calls at drug rehab and redirect you. You should be aware that admissions specialists are a sales team, and part of their job is selling you on the drug rehab center’s addiction treatment program. They want you to get the addiction treatment you need, but they would also prefer you get it from their treatment program. Admissions staff are also trained to help individuals calling the treatment center who are going through various emotional, psychological, and physical struggles. All rehab staff should have ethical standards when interacting with individuals who call. However, there is no guarantee you will get unbiased information.
What Happens When You Call a Detox Center?
Usually, the intake specialist will administer an initial assessment through a series of questions aimed at learning more about you, your substance abuse history, your current condition, and any personal needs. Usually, this process is done over the phone, but some rehab centers also offer in-person appointments. This initial assessment differs from your medical assessment, which will be more in-depth and performed by licensed mental health professionals and medical staff.
The purpose of the rehab facility’s initial assessment is to determine what treatment program and levels of care you may need to give you a general idea of what to expect from drug and alcohol rehab. They can answer any questions you may have as well. This phone call is to help you decide if the drug and alcohol rehab center is the best fit for you.
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What to Ask a Drug Detox Center
Before calling the treatment facility, you should write down a list of questions to ask. This process can help you feel more prepared and ensure you have all the information you need to make the right choice in an addiction treatment center. Here are some good questions to ask:
- How much does treatment cost?
- What are my payment options?
- Does your drug rehabilitation center take insurance, and will my insurance cover your treatment program?
- Is there a deposit required to hold my spot?
- What are your drug and alcohol rehab philosophies?
- Do you personalize treatment plans for drug addiction?
- What addiction treatment therapies and levels of care do you offer?
- Do you have a dual diagnosis program? (This is important if you are struggling with co-occurring disorders like anxiety and depression)
- What are the center’s policies for contacting loved ones during my stay?
- What kind of aftercare planning is available?
- What kind of accommodations do you offer for residential treatment?
Contact Novo Detox Today
If you are struggling with alcohol and drug addiction, our friendly, compassionate admission staff is ready to take your call at (844) 834-1777. Novo Detox is a luxury rehab in Los Angeles offering drug and alcohol detox and rehab. Please do not hesitate to call us and get started on the road to recovery today with our drug detox programs.
